Why did a customer receive a free gift after the offer ended?

This usually happens when a customer added the gift to their cart while the offer was active, then checked out after it ended. Here's how the app handles it.

If the offer was paused or deleted

The gift discount is removed, so the customer is charged the gift's normal price at checkout.

Exception: if the gift product itself is priced at $0 in Shopify (for example, a gift-only duplicate product), it stays free, because there's no discount to remove.

To make sure gifts stop when you pause an offer, keep the gift at its normal price and let the app apply the discount (Discount percentage 100%).

If the offer ended on a schedule

If the customer checks out after the offer's scheduled end time, the app removes the gift from their cart. This applies even if the gift product is priced at $0.

Older offers: save them once

This behavior was added in an app update in October 2026. If your offer was created before then and you haven't edited it since, open the offer and click Save (no changes needed) so it uses the latest version. If the offer was created before 19 July 2026, create it again as a new offer instead.

Still seeing gifts after an offer ended?

Contact our support team with the order number, and we'll look into it.